A Privacy Policy is a legal document that explains how a party gathers, uses, discloses, and manages a client's data — and how the personal data of that client is protected. This Privacy Policy ("Policy") governs the manner in which www.eTaxcart.com uses and discloses information collected from its users (each, a "User"). This Policy applies to the Website and to all products and services offered by ETAXCART.
This Policy is an electronic record under the Information Technology Act, 2000 and the rules made thereunder, including all amended provisions relating to electronic records. As an electronic document generated by a computer system, this Policy does not require any physical or digital signature. It is published pursuant to Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires the publication of rules, regulations, privacy policy, and terms of use governing access to and usage of eTaxcart.com.
01Introduction & Scope
The domain name www.eTaxcart.com ("Website") is operated by RAJ-ETAXCART LLP, having its registered office at 574, New Friends Colony, Hundal Khel, Shahjahanpur, Uttar Pradesh — 242001. Wherever the context permits, references to the Company shall include its representatives, administrators, employees, directors, officers, agents, and their successors and assigns.
Definitions
- "You" / "User": any legal person or entity who accesses or uses the services provided on this Website and who is competent to enter into binding contracts under the Indian Contract Act, 1872.
- "We" / "Us" / "Our": the Website and/or the Company as the context requires.
- "Party" / "Parties": the User and the Company, individually and collectively, as the context requires.
The headings used in each section of this Policy are provided only for organisational convenience. They have no legal or contractual value and cannot be used to interpret the provisions of this Policy.
Acceptance
Your use of the Website is governed by this Policy together with the Terms of Use of the Website (the "Terms", available at www.eTaxcart.com/terms) and any modifications made thereto by the Company from time to time at its sole discretion. Visiting the home page of the Website or using any of the services provided on the Website shall be deemed to constitute the User's indisputable acceptance of this Policy and the Terms. The User understands and accepts that the Terms and this Policy are interconnected, and that the expiry or termination of any one will lead to the termination of the other.
The User unconditionally agrees to be bound by all the Terms and this Policy. The User further agrees to abide by all rules, guidelines, policies, terms, and conditions applicable to any of the services provided by the Website. No separate signature or express act is required to make the Terms and this Policy binding on the User — by visiting any part of the Website, the User accepts this Policy and the Terms.
The Company reserves the right to modify this Policy and the Terms at any time without prior notice. Any change shall take effect immediately. It is the User's responsibility to remain updated with the current version of this Policy and the Terms. Continued use of the Website following any such change shall be deemed to constitute the User's consent to such modifications. Subject to the User's compliance with this Policy and the Terms, the User is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to access and use the Website.
02Information We Collect
The User acknowledges that the Company collects and stores certain personal information that is provided by the User from time to time on the Website. This information includes, but is not limited to:
- Username, password, and account credentials
- Name, email address, postal address, age, date of birth, sex, and nationality
- Shopping preferences and browsing history
- Any images, documents, or other content uploaded or published by the User on the Website
The information provided by the User is used by the Company to deliver the requested services, fulfil the User's requirements, and continually improve the Website so that it is safer and easier to use.
Information Tracked Automatically
The Company automatically tracks certain information about the User, such as the User's IP address and the User's behaviour on the Website. This information may be used by the Company to carry out internal research on user demographics, interests, and behaviour in order to better understand and serve our Users. The User acknowledges that such information may include:
- The URL the User visited prior to accessing the Website
- The URL the User subsequently visits (whether or not these URLs form part of the Website)
- The User's computer and web-browser information
- The User's IP address
Information You Provide During Transactions
If a User chooses to purchase any product or service from the Company, the User permits the Company to gather personal information necessary to process the transaction.
User-Generated Content
The User is aware that any information provided through messages, reviews, feedback, or any other content posted on the Website may be used by the Company to assist the User in any reasonable way in future. Such retained information may be used to resolve disputes, provide customer support, troubleshoot problems, and for similar service-related purposes. Where required, such information may also be provided to judicial or governmental authorities of competent jurisdiction, or otherwise used by the Company as permitted by applicable law.
Any communication received about a User's activities or postings on the Website (including from third parties) may be compiled by the Company into a file or folder maintained internally. The User acknowledges this practice.
Browsing Without Providing Information
A User may browse the Website without providing any personal information. However, for certain activities — such as placing an order, registering for an account, or availing a service — the User will need to provide the necessary information. The User acknowledges that the information so provided may be used by the Company to send the User offers and promotions, whether or not based on the User's previous orders or interests, and the User hereby expressly consents to receive the same.
Optional Surveys
The Company may, from time to time, request the User to complete optional online surveys. These surveys may ask for contact information and demographic information (such as PIN code, age, income bracket, and gender). The data so collected is used to customise the Website for the User's benefit, to provide products, services, and content of likely interest, and to display content according to the User's preferences. The User is aware of this practice.
Reviews
The Company may request the User to provide reviews for products or services purchased or availed. The User acknowledges that such reviews help other Users make informed decisions and help the Company maintain the quality of its offerings. The User hereby expressly authorises the Company to publish any review written by the User on the Website, along with the User's name and certain contact details, for the benefit of other Users.
Removal of Content
Content, reviews, surveys, or feedback submitted by the User may be stored, uploaded, published, or displayed by the Company at its discretion. The User authorises the Company to remove any such content from the Website, with or without cause and without being required to notify the User of the same.
03How We Use Your Information
We use the information collected from you to operate, maintain, and improve our services. Specifically, your information may be used for:
- Service delivery — to prepare and file your tax returns, GST registrations, business incorporations, and other services you have requested.
- Account management — to create and maintain your account, authenticate your identity, and manage your service subscriptions.
- Customer support — to respond to your enquiries, resolve disputes, and troubleshoot problems.
- Communication — to send you service-related updates, transactional emails, and (with your consent) promotional offers about products and services that may interest you.
- Personalisation — to tailor the Website experience to your interests, preferences, and prior interactions.
- Internal research — to understand user demographics, behaviour, and preferences so we can improve our services and develop new features.
- Legal & regulatory compliance — to meet our obligations under Indian tax law, corporate law, and other applicable regulations.
- Fraud prevention — to detect, prevent, and investigate fraudulent activity, identity theft, and other illegal acts.
04Sharing of Personal Information
The Company may share the User's personal information in the following limited circumstances:
Fraud Prevention & Corporate Affiliates
Personal information may be shared to detect and prevent identity theft, fraud, and other illegal acts. It may also be shared with corporate affiliates of the Company to correlate related or multiple accounts (to prevent abuse of the Website's services), and to facilitate joint or co-branded services where such services are offered by more than one corporate entity. The User acknowledges this.
Legal & Regulatory Disclosure
The Company has the right to disclose the User's personal information if required to do so by law, or if the Company believes that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. Personal information may also be disclosed to law-enforcement officers, third-party rights owners, or other third parties if the Company believes such disclosure is reasonably necessary to enforce the Terms or this Policy; to respond to claims that any advertisement, posting, or other content violates the rights of a third party; or to protect the rights, property, or personal safety of its users or the general public.
Business Transfers
In the event that the Company is involved in a merger, reorganisation, amalgamation, restructuring, or sale of business, the Company may share the User's personal information with the relevant entity or successor. Any such recipient will continue to be bound by the Terms and this Policy, as may be amended from time to time.
The Company does not sell, lease, or rent your personal information to any third party for their independent marketing purposes.
05Payment & Transaction Data
All transactions made on the Website are secure and protected. Information shared during a transaction is encrypted to protect the User against unintentional disclosure to third parties.
The Company does not receive, store, or retain the User's full credit-card or debit-card details in any manner. Payment information is provided by the User directly to an authorised payment-gateway partner that is compliant with the regulations and requirements of the banks, financial institutions, and card networks with which it is associated.
The Company may retain limited transaction records (such as order ID, amount, date, and reference number) for accounting, audit, and statutory record-keeping purposes.
06Cookies & Tracking Technologies
What Are Cookies?
A cookie is a small file that a website asks permission to place on your device. Once accepted, the cookie helps analyse web traffic or recognises you on subsequent visits. Cookies allow web applications to respond to you as an individual — gathering and remembering information about your preferences so the application can tailor its behaviour to your needs.
How We Use Cookies
The Company uses both permanent and temporary cookies on the User's device and browser. Cookies are used to:
- Remember your login identification and preferences
- Analyse webpage flow and improve site performance
- Measure promotional effectiveness
- Promote trust and safety on the Website
- Identify which pages are most useful so we can improve our content
We use this information only for statistical and analytical purposes; the underlying data is then removed from our system.
Third-Party Cookies
The Website may also contain cookies or similar data-collection devices installed by third parties or affiliates. The User acknowledges that the Company does not control the use of such cookies or devices by third parties, and the User assumes any and all risks in this regard.
Your Choice
You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser settings to decline them. Please note that declining cookies may prevent you from taking full advantage of certain features on the Website.
07Third-Party Services & External Links
Third-Party Advertising
The Company may use third-party advertising partners to serve advertisements to Users of the Website. These partners may use information about the User's visit to the Website (and other websites) in order to provide relevant advertisements.
Links to Other Websites
The Website may contain links to other websites. Once you click such a link and leave our site, please note that we have no control over the third-party website. We cannot be responsible for the protection or privacy of any information you provide while visiting such sites, and such sites are not governed by this Policy. We recommend that you exercise caution and review the privacy policy of any third-party website you visit.
08Data Protection & Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Security Practices
- End-to-end encryption for data in transit
- Secure cloud infrastructure with strict access controls
- Regular security reviews and access auditing
- Internal staff training on data handling and confidentiality
- Compliance with applicable Indian data-protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023
While we follow industry best practices to safeguard your information, no system is impenetrable. You also have a responsibility to maintain the security and confidentiality of your account credentials.
09User Rights & Communication Preferences
You may choose to restrict the collection or use of your personal information at any time. Subject to applicable law, you have the following rights with respect to your information:
Access
You may request details of the personal information we hold about you. We will respond to verified requests within a reasonable time-frame as required by law.
Correction
If you believe that any information we hold about you is incorrect or incomplete, please write to us at contact@etaxcart.com. We will promptly correct any information found to be inaccurate.
Deletion & Withdrawal of Consent
You may withdraw your consent for further data collection or use, and request deletion of your account and associated data, by emailing contact@etaxcart.com. Please note that we may retain certain information where required by statutory record-keeping obligations under Indian tax and corporate law.
Marketing Opt-Out
We may periodically send promotional emails about new products, special offers, or other information we think you may find interesting, using the email address you have provided. You may opt out of marketing communications at any time by clicking "unsubscribe" in any such email or by contacting us directly. Opting out of marketing does not affect transactional communications related to your active services.
How We Contact You
From time to time, we may also use your information to contact you for market-research purposes. We may contact you by email, phone, or messaging — and we may use the information to customise the Website according to your interests.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required to do so by law.
10Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, audit, or reporting requirements.
- Tax-related records: retained for the minimum period required by Indian tax law (currently up to 8 financial years from the end of the relevant assessment year).
- Account information: retained while your account is active and for a reasonable period thereafter to handle any post-service queries.
- Marketing data: retained until you withdraw consent.
- Transaction records: retained as required by applicable financial regulations.
When data is no longer required, it is securely deleted or anonymised in accordance with our internal data-handling procedures.
11User Consent
By using the Website and/or by providing information to the Company through the Website, the User consents to the collection and use of the information disclosed in accordance with this Policy. This includes — but is not limited to — the User's consent to the Company sharing or disclosing the User's information in the limited circumstances set out in Section 4 above.
12Limitation of Liability
While we take all reasonable steps to safeguard your information, you acknowledge that no method of electronic transmission or storage is 100% secure. To the maximum extent permitted by applicable law, the Company, its subsidiaries, affiliates, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from:
- Any unauthorised access to or alteration of your transmissions or data
- Any third-party conduct on the Website, including content posted by other Users
- Any reliance you place on information obtained through the services
- Any temporary or permanent modification or cessation of the services or any feature within them
- Your failure to maintain the security and confidentiality of your account credentials
Our total liability for any claim arising from your use of the Website is limited to the amount, if any, that you have paid us for the specific service in question.
13Dispute Resolution & Jurisdiction
Any dispute relating to the formation, interpretation, or performance of this Policy shall be resolved through a two-step Alternate Dispute Resolution ("ADR") mechanism. The Parties further agree that the contents of this Section shall survive the termination or expiry of this Policy and/or the Terms.
Step 1 — Mediation
If a dispute arises between the Parties, they shall first attempt to resolve it amongst themselves through good-faith mediation, to the mutual satisfaction of both Parties. If the Parties are unable to resolve the dispute within thirty (30) days of one Party notifying the other of the existence of a dispute, the matter shall be referred to arbitration.
Step 2 — Arbitration
If mediation does not resolve the dispute, the matter shall be referred to arbitration before a sole arbitrator to be appointed by the Company. The order passed by the sole arbitrator shall be valid and binding on both Parties. The costs of arbitration shall be borne by the Parties as directed by the sole arbitrator, who may in his/her sole discretion direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of arbitration shall be the city of Shahjahanpur, India.
Governing Law
The Terms, this Policy, and any other agreements between the Parties are governed by the laws, rules, and regulations of India. The courts at Shahjahanpur, Uttar Pradesh shall have exclusive jurisdiction over any disputes arising between the Parties.
14Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will:
- Update the "Last updated" date at the top of this Policy
- Where appropriate, notify you by email or via an in-app notice
We encourage you to review this Policy periodically. Continued use of the Website after any changes constitutes your acceptance of the updated Policy.
15Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to how your personal information is handled, please reach out to us using any of the channels below:
RAJ-ETAXCART LLP
574, New Friends Colony, Hundal Khel,
Shahjahanpur, Uttar Pradesh — 242001
India
For privacy-related grievances, please write to us at contact@etaxcart.com with the subject line "Privacy Concern — [your issue]". We will acknowledge your request within a reasonable time and respond within the time frame required by applicable law.
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.